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Troubleshooting


2012-01-02 10:38:14

1.  I cannot see the video/video player...
This is as a result of your browser needing flash installed. You can do this by opening your browser and visiting  http://get.adobe.com/flashplayer/ . It is preferred to use chrome or firefox browsers.

2. The video keeps stopping...
There may be several reasons why you might be experiencing this issue, to help eliminate some of them you can:
1) Restart your modem/router
2) Restart your Machine
3) Stay within close range if using WiFi
4) Tayyibun Online requires you to have a minimum of 1mb internet connections, please ensure you are on a service like this or higher, if you are able to upgrade your service this will definitely improve your experience.

3. I cannot watch Live Courses on my IPhone...
Live Courses are not available on Smartphones and similar Mobile Devices as yet, however anytime courses can be accessed via these devices.

4. I can watch the videos but one particular part is not working...
Please report to us so we can check if the video/server has any issues.

5. My sytem is running very slowly when using TayyibunOnline...
For optimum performance ensure your computer meets the following minimum system requirements:

  • Internet Speed (Connectivity): 1Mb ADSL/LAN Internet connection
  • Software: Latest Flash player http://get.adobe.com/flashplayer/
  • Connection: A cabled connection is recommended or wifi within close range
  • CPU: 1Ghz processor
  • Memory: 512MB (minimum) / 1GB (recommended) RAM
  • The latest version of your internet browser: Internet ExplorerChromeFirefox or Safari
  • Windows XP (or newer OS) or Mac with Flash capability
  • Working speakers and sound card

6. My video keeps stopping and starting, what can I do?

What you can do to reduce these issues are:
a) Download he latest flash player from http://get.adobe.com/flashplayer/
b) Restart your modem
c) If on wifi stay within close range
d) It may be that other programs are using a lot of your system resources, so close other programs
 

 



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